Technology Support for Healthcare Organizations

Progressive proactively maintains and secures healthcare networks, as opposed to reactively trying to solve a network issue after it happens. Through our Network Operations Center, Progressive Healthcare sets a new industry standard for network service and support by monitoring and managing the network in real-time to identify and solve problems before they reach the end-user. 

Specialized Support for Healthcare Organizations

Progressive Healthcare’s managed Wi-Fi solution utilizes our Network Operations Center [Link to Network Operations Center page] and offers a solution to issues commonly occurring in high-traffic healthcare facilities. Our highly skilled and certified IT engineers know the complexities of healthcare IT and maintain compliance with HIPAA and other industry regulations.   

Our team proactively manages the network to diagnose and solve problems before you notice an issue with the performance of your Wi-Fi solution. With Progressive Healthcare’s Network Operations Center, our network professionals are dedicated to keeping your network at optimal performance. Our team can provide technical support for the following healthcare facilities: 

  • Acute care centers 
  • Assisted living facilities 
  • Clinics 
  • Hospitals 
  • Intensive Care Units (ICU) 
  • Laboratories 
  • Operating rooms 

Solving Healthcare Organization’s Technology Issues

Healthcare facilities face unique connectivity issues that require unique solutions. Some of the most common problems faced include: 

  • Congestion 
  • Over-utilization 
  • Radio-frequency interference 
  • Lack of security 

We resolve and manage those common problems and more from our Network Operation Center (NOC), Progressive Healthcare’s managed services facility. The NOC is fully staffed 24/7, ensuring your network will always remain at maximum operational capacity.  

The NOC allows us to: 

  • See real-time data and information on the availability and health of your entire network 
  • Monitor and measure performance of the network and network devices 
  • Predict and prevent network problems that lead to downtime 
  • Receive alerts when events are detected, allowing us to intervene and prevent downtime 
  • Be proactive in managing your network 
  • Keep users engaged by reducing downtime and maintaining an optimal operational state 

Supplemental Technology Assistance  

To further serve healthcare facilities, Progressive Healthcare can act as supplemental support for the IT department overseeing your network health. Our trained, certified professionals offer timely, strategic assistance for any network concerns or issues.  

Call 1-800-982-8315 to Schedule a Technology Support Consultation.  

ISO 9001 and ISO 13485 Certification

The ISO 9001 and ISO 13485 standards allow Progressive Healthcare to consistently provide products to enhance customer satisfaction and meet any applicable statutory, regulatory, FDA, and legal requirements. This covers the intent and application to effectively implement and establish the Quality Management System covering activities related to:  

  • Medical Devices  
  • Contractual Servicing or Training for Government, Healthcare, & Commercial Entities   
  • Networking Solutions

Further, the certification includes contractual services such as project management, installation, implementation, clinical training, and servicing of medical devices. It also includes call center services and management of IT solutions for network infrastructure, wireless, and clinical systems for the markets listed above.